Frequently Asked Questions

The Design Process

Your first step is a no-obligation telephone call with Sarah; a relaxed and friendly chat where you can ask any questions you have about jewellery remodelling, and talk through your ideas and concerns.
Before the call, you’ll be invited to send a few photos of your existing jewellery, so we can better understand what you’re working with and what might be possible.
During the call, we’ll explore what your jewellery means to you, what you hope to create, and how we might bring that vision to life. There’s no pressure, no jargon, and no obligation, just a thoughtful, reassuring start to your Legacy journey.
If, after your Discovery Call, you’re excited to get started, then we need to see your jewellery in person (via a postal pack or face-to-face appointment).
The the exciting design stage starts!
Your initial designs will take around 5-7 days. You’ll be shown photo-realistic CAD designs, so you can clearly see your design from every angle. We talk through every detail and listen carefully to your feedback.
Yes, absolutely. If you’d like a little extra reassurance before we begin crafting your piece, we can create a wax model of your design. This allows you to hold it in your hands, try it on, and get a real feel for the proportions and scale before making any final decisions.
Many of our clients find this step incredibly helpful, it offers confidence, clarity, and often a lovely sense of excitement as the design starts to feel real.
There is a charge of £75 for creating your wax model.
The design process can take anything from one week to several weeks. What’s important is ensuring we get the design perfect for you and listen to your feedback. It is a truly collaborative process.
Once you have approved your design, it takes around 8-10 weeks, depending on the complexity of your design, to create your Legacy piece.
We’ll always give you a time estimate upfront, and keep you updated along the way.
All Legacy jewellery is designed in-house and expertly crafted by our trusted team of master goldsmiths and gemstone setters. We use the latest casting techniques, every piece is hand-finished, and all jewellery is independently hallmarked.
Every Legacy piece comes with an in-depth valuation certificate for your insurance.

Gemstones and Precious Metals

Yes, you can. Many of our clients choose to include sentimental gold in their new design.
To make a quality piece of jewellery the gold needs refining and processing. This is both time consuming and costly. However, if this process is not done properly the quality of the metal will be poor, resulting in a below par standard piece of jewellery.
Legacy designs are created using hi-tech manufacturing and casting techniques. If we believe your gold is not going to be suitable or may result in a lower quality standard we will advise against using it.
Due to continuously improving refining techniques and the recent increase in the price of gold globally, the cost of re-using your old gold is typically less expensive than creating a piece with new gold.
If you don’t want to use your old precious metal then the value of this can be off-set against your Legacy jewellery.
In short, no.
Platinum is a unique precious metal. It is considered the premium silver coloured metal to make jewellery out of. It has certain properties that make it almost impossible to melt down an existing piece and create a new item from.
In short, the cost and quality problems associated with the use of existing platinum jewellery make it unsuitable for use in Legacy jewellery. Your old Platinum does have a value and we would suggest using your spare platinum jewellery as a payment option toward your Legacy piece.
Any leftover diamonds or gemstones not being used in your design, will be handed back to you. Many clients save these for a future Legacy project and some keep them to hand to future generations when the time is right.
Yes, and many clients do. You might want to add extra sparkle with new diamonds, or introduce colour with a birthstone or a gem that reflects your personal style. We can source a wide range of ethically sourced stones to complement your design beautifully.
Every Legacy piece comes with an in-depth valuation certificate for your insurance.
Before we begin creating your designs, we’ll assess each gemstone carefully. If anything is chipped or worn, we’ll discuss options such as re-polishing, protective settings, or replacement, always with your approval.
Most gemstones can be beautifully reimagined in your Legacy design. We regularly work with diamonds, sapphires, rubies, emeralds, and other precious stones passed down through generations.
We are more cautious when it comes to softer, more delicate stones such as pearls and opals. These can be vulnerable to damage during the setting process or through everyday wear. If we have any concerns about the condition or suitability of a particular gemstone, we’ll always discuss this with you openly and explore the safest options together.
Your jewellery will never be unset or altered without your full understanding and approval.

Security and Shipping

Rest assured, the security of your jewellery is as important to us as it is to you…..
We are insured with the UK’s leading jewellery and watch insurance specialists, T H March. Our insurance cover stipulates certain security requirements that are reviewed regularly and strictly adhered to by all of the Legacy team.
You will receive a receipt for your jewellery and a detailed order confirmation, highlighting every aspect of your design - what is being used to create your Legacy piece and what will be handed back to you once your Legacy jewellery is completed. Nothing is assumed. Nothing is left to chance. The financial and sentimental value of your old jewellery is respected at all times.
Once your consultation is complete and you're ready to move forward, we’ll send you a Legacy postal pack. It includes detailed instructions and protective packaging to ensure your jewellery arrives safely with us.
The service we use is tracked, insured, and trusted by jewellers across the UK.
For legal and insurance purposes you must pay for your postage, but this will be credited off your Legacy invoice. Please keep your tracking information safe. We will confirm safe receipt before 1pm the next working day.
Yes, absolutely! We’d love to see you in person. All our design consultations are by appointment, so please get in touch to book yours.
You are never locked in. Nothing is ever unset or altered until you have approved your design and are ready to begin. If you decide not to go ahead, your jewellery is returned to you safely, and we part as friends. We understand how personal and emotional this journey is, and we honour your pace every step of the way.
Once you are 100% delighted and ready to proceed, we ask for a 50% deposit to secure your order. This is non-refundable.

Pricing

The cost of remodelling your old or inherited jewellery varies depending on the complexity of your design, the materials involved, and whether we’re adding new gemstones or precious metals. Every piece is bespoke, so we’ll provide you with a personalised quote after your consultation and initial design discussion.
We’re always transparent about pricing, and we’ll never move forward without your full approval and understanding. You can find out more HERE
Once you’ve approved your final design and you’re ready to begin, we ask for a 50% deposit before we start creating your piece. The remaining balance is due on completion, before your jewellery is returned to you.
You can pay via a bank transfer or via a secure payment link.
Yes, quotes are valid for 30 days.
Once you’ve approved your final design and your quote, that price is fixed. We won’t surprise you with unexpected extras. If anything changes during the process, we’ll always discuss it with you first.
No. Your consultation and designs are offered without obligation. If you decide not to proceed, your jewellery is returned to you safely and respectfully.