SECURITY, DOCUMENTATION AND INSURANCE
How We Protect Your Jewellery
We understand that inherited and sentimental jewellery is irreplaceable. From the moment it arrives at Legacy until your finished piece is returned, every item is carefully handled, photographed, documented and protected. For clients elsewhere in the UK, our insured Legacy Postal Pack provides a clear and secure way to begin the journey.
The Safety and Security of Your Jewellery is Our Business
From the moment you leave your jewellery with us, its safety and security is paramount. We photograph every item and describe your jewellery comprehensively, from precious metal hallmarks and stamps to gemstone descriptions and assessed measurements.
Nothing is dismantled, unset or altered until you have approved your final design and quotation in writing. Instead, we create your designs based on the measurements of your diamonds and gemstones whilst in their existing settings. So, if you change your mind, your jewellery is returned to you intact.
Your jewellery is fully insured whilst in our care under our Jeweller's Block insurance.
SECURE JEWELLERY REMODELLING FROM ANYWHERE IN THE UK
Send Your Jewellery Safely with the Legacy Postal Pack
We work with clients from all across the UK and do this successfully and securely using an insured tracked Postal Pack.
How the Legacy Postal Pack Works
Be inspired by the exciting possibilities throughout your Discovery Call with Sarah.
Receive your Postal Pack and instructions.
Photograph and securely package your jewellery.
Take the parcel to a Post Office counter, purchase Royal Mail Special Delivery with the minimum compensation level (£750) and retain your receipt.
Your parcel is covered by our specialist insurance with T H March for up to £10,000
Legacy confirms receipt and videos your parcel being opened. Your items are then itemised and photographed.
Your jewellery is assessed and your designs are prepared.
Your postage cost is deducted from your Legacy invoice if you proceed with your Legacy design.
What Your Postal Pack Contains
Your Legacy Postal Pack contains everything you need to prepare and send your jewellery securely.
Protective inner packaging.
A padded outer envelope.
A pre-addressed Special Delivery envelope.
Individual bags for each item.
Packing instructions.
Legacy’s delivery details.
Guidance on the appropriate Royal Mail service.
Contact details.
Ring sizer (if applicable).
How Your Jewellery is Protected in Transit
Our Legacy Secure Postal Pack allows customers throughout the UK to begin their jewellery remodelling journey from home.
With specialist insurance covering eligible parcels up to £10,000, Royal Mail Special Delivery and our carefully documented receiving process, you can feel confident that your precious jewellery is being treated with the care it deserves.
Every parcel is video-recorded as it's opened, and every item is photographed and documented, with a detailed receipt sent directly to you.
Returning Your Completed Legacy Jewellery
You are very welcome to collect your completed Legacy jewellery in person. However, if you prefer, we can arrange for your Legacy jewellery and any returned gemstones and unused items to be securely sent to you.
Your items are photographed, documented and individually listed.
Your jewellery is securely packaged in a beautiful presentation box.
Your jewellery is fully insured under our Jeweller’s Block insurance whilst in our possession and whilst in transit from us to you.
You will need to be available the next working day before 1pm to sign for your package.
What Do Legacy Clients Say?
“My experience of Legacy Jewellery could not have been better. From beginning to end the service was impeccable - both professional and personal. I was initially nervous doing all the planning on line and sending my old jewellery via the post but any early fears were unfounded and the process was smooth and went without a hitch. Sarah was kind and friendly and nothing was too much trouble in helping me craft my two “new” rings. I have received so many compliments on my fabulous and unique diamond ring and my daughter was really overwhelmed with her 30th Birthday present that has a 38 year old story.
…..thank you both so much - I will not miss an opportunity to recommend Legacy Jewellery to others.”
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Yes. when your jewellery is packaged correctly and the appropriate service and compensation level are selected.
We use Royal Mail Special Delivery Guaranteed by 1pm, which provides tracking and a signature on delivery. We have used this service successfully for many years.
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Royal Mail’s maximum compensation per package is £2500.
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Speak to Sarah before posting.
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If you do not have an up-to-date valuation, please speak with Sarah before sending anything. Photographs and descriptions may help us understand what you have, but they do not replace a professional valuation or guarantee an accurate value.
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No. Nothing is altered, no gemstones are removed from their settings until you have approved your design and paid your deposit.
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Yes! We’d love to meet you in person.
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If you cannot make it to Harrogate to collect in person, then we safely and securely package your Legacy jewellery and send it to you via Royal Mail’s Special Delivery. You will be required to sign for your package.
Our insurance covers your jewellery until it is back in your possession.
Postal Pack FAQs
Still Feeling Unsure?
That is completely understandable. Book a free conversation with Sarah and she will explain the process, answer your questions and help you decide whether the Postal Pack is right for you.
What Our Customers Say
CONTACT LEGACY
T: 01423 523596
SMS / WHATSAPP: 07494 070988
E: hello@legacy-jewellery.com