Terms & Conditions

Last updated: 27th November 2025

1. Company Information

Legacy Jewellery is a brand operated by Christopher Stoner Bespoke Limited, a company registered in England and Wales (Company No. 10707431).

Registered Office and Trading Address: Windsor House, Cornwall Road, Harrogate, HG1 2PW Telephone: +44 (0)1423 523596
Email: hello@legacy-jewellery.com
VAT Registration Number: 270638008

All references to “Legacy Jewellery”, “Legacy”, “we”, “our” or “us” refer to Christopher Stoner Bespoke Limited operating its Legacy Jewellery brand and website.

These terms and conditions apply to all orders, commissions and use of the Legacy Jewellery website. These terms do not affect your statutory rights.

2. Eligibility to Purchase

You must be at least 18 years of age to place an order through our website or directly with us.

3. Formation of Contract

By placing an order, paying a deposit or approving a design, you are offering to purchase goods subject to these terms and conditions.

A binding contract is formed once your deposit payment is received. All deposits for bespoke work are non-refundable.

Bespoke jewellery commissions are created specifically to your instructions and therefore cannot be cancelled, returned or exchanged, except where required by law.

4. Prices & Payment

All prices are stated in Pounds Sterling (GBP).

Payment may be made by debit/credit card or bank transfer. You may make your deposit payment at the time of order, and the remaining balance is due prior to delivery or collection.

Ownership of goods transfers to you only once full payment has been received.

For international customers, you are responsible for all applicable import duties, taxes and customs charges, which may be invoiced separately by the shipping provider or authorities.

5. Delivery

We aim to deliver within the estimated timescales agreed at the time of ordering. However, delivery dates and times are approximate and may be affected by circumstances beyond our control.

We are not liable for any loss, cost or damage caused by delayed or failed delivery.

If we anticipate a delay, we will contact you to agree a revised delivery timeframe where possible.

Goods become your responsibility once delivered, or once delivery is attempted and delayed due to your unavailability or refusal to accept delivery.

6. Availability

All items are subject to availability. If we are unable to supply the goods you have ordered, we will refund any payments already made but will not be liable for additional compensation or damages.

7. Warranty

Legacy Jewellery (Christopher Stoner Bespoke Limited) offers a lifetime warranty against manufacturing faults on all jewellery we create.

This warranty does not cover:

  • Normal wear and tear;
  • Loss or theft;
  • Accidental damage or impact damage (including gemstone chips and abrasions from wear);
  • Pearls or pearl stringing;
  • Chains;
  • Damage caused by third-party alterations, resizing or repairs;
  • Damage discovered after removing stones from their original settings;
  • Misuse, lack of care, or failure to follow care advice.

Your statutory rights remain unaffected.

8. Satisfaction Guarantee

We want you to be delighted with your bespoke Legacy piece. If you are not completely satisfied at the time of collection or delivery, we will work with you to redesign the piece.

Depending on the scope of changes requested, additional charges may apply. Any such charges will be discussed and agreed before further work is carried out.

9. Working With Customers’ Diamonds & Gemstones – Disclaimer

9.1 No Guarantee of Stone Integrity

When we work with your existing diamonds or gemstones, these stones have not been supplied by us and may have an unknown history. We therefore cannot guarantee their:

  • Structural integrity;
  • Quality or durability;
  • Authenticity;
  • Previous treatments or enhancements;
  • History of wear, damage or stress.

Damage such as cracks, chips, fractures or other weaknesses may be hidden beneath existing settings, dirt, or metal and only become visible once the stones are unset and cleaned.

9.2 Discovery of Damage

If cracks, chips, fractures, instability or other issues are discovered after unsetting your stones, we will notify you and record findings with photographs where possible.

9.3 Limitation of Liability for Customer-Owned Stones

We take the utmost care when handling all diamonds, gemstones and existing jewellery. However, due to the unknown nature, age and condition of stones not supplied by us:

We cannot accept liability for accidental damage to customer-owned stones during unsetting, working, polishing or resetting.

You will be asked to confirm acceptance of this disclaimer in writing before we proceed with any work involving your own stones.

10. Intellectual Property & Use of Images

Legacy Jewellery reserves the right to use:

  • Photographs of your original jewellery;
  • Photographs and videos of the finished piece;
  • Design renders and CAD images;
  • Before-and-after transformation visuals;
  • General process imagery (for example, shots of the making process).

These may be used in our marketing, on our website, social media, print materials and other promotional platforms, unless you request otherwise in writing before completion of your commission.

We will never publish your full name or personal identifying details without your explicit consent.

All content on this website, including images, text, designs, logos and graphics, is the intellectual property of Christopher Stoner Bespoke Limited or its licensors and may not be copied, reproduced or used without our prior written consent.

11. Website Accuracy & External Links

We take great care to ensure the accuracy of information on this website. However, as far as allowed by law, we disclaim all express or implied warranties regarding the accuracy, completeness or currency of the information provided.

Images may not be displayed at actual size. Sizes, weights and measurements (including gemstone sizes and carat weights) are approximate and are provided for guidance only.

Our website may contain links to external websites. We are not responsible for the content, security or privacy practices of any external websites that are not under our control.

12. Limitation of Liability

Nothing in these terms and conditions limits or excludes our liability for:

  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation;
  • Any matters in respect of which it would be unlawful for us to exclude or restrict liability.

Subject to the above, we will not be liable for:

  • Any loss of profits, revenue or business;
  • Any indirect, consequential or special loss or damage;
  • Any delay or failure to perform where such delay or failure is due to events beyond our reasonable control.

13. Children

Children and babies must not be left unattended with jewellery at any time. Small parts and stones may present a choking hazard.

14. Governing Law & Jurisdiction

These terms and conditions, and any disputes arising from them or from your use of this website, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any such disputes.

15. Returns & Exchanges

All Legacy Jewellery creations are bespoke items made to your specifications. As such, they are non-returnable and non-refundable, except where required by law.

Deposits and part-payments are non-refundable.

This does not affect your statutory rights under UK consumer law.

16. Privacy Policy (GDPR)

16.1 Data Controller

Christopher Stoner Bespoke Limited is the data controller for Legacy Jewellery.

16.2 Information We Collect

We may collect personal data when you:

  • Submit an enquiry or contact form;
  • Request a design consultation;
  • Place an order or commission;
  • Sign up to our mailing list;
  • Enter a competition or promotion.

This data may include your name, contact details, address, order details, design preferences and any other information you choose to provide.

16.3 How We Use Your Information

We use your personal data to:

  • Process and manage your enquiries, designs and orders;
  • Communicate with you about your commission or purchase;
  • Arrange delivery and fulfil our contractual obligations;
  • Provide customer service and aftercare;
  • Send marketing communications where you have consented to receive them.

We do not sell your personal data to third parties.

16.4 Legal Basis

We process your personal data on the basis of:

  • Performance of a contract (for example, to create and deliver your jewellery);
  • Our legitimate interests (for example, to respond to enquiries and improve our services);
  • Your consent (for example, for marketing communications).

16.5 Data Security

We use industry-standard Secure Sockets Layer (SSL) technology on our website to encrypt sensitive information such as your name, address and payment details.

Payment card details are processed securely by accredited payment providers and are not stored in plain text by us.

16.6 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

16.7 Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you;
  • Request correction of inaccurate or incomplete data;
  • Request deletion of your data in certain circumstances;
  • Object to or restrict certain types of processing;
  • Withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact us at hello@legacy-jewellery.com

17. Cookie Policy

The Legacy Jewellery website uses cookies and similar technologies to:

  • Improve site performance and user experience;
  • Analyse website traffic and usage;
  • Remember user preferences;
  • Assist with security and fraud prevention.

When you first visit our website, you will see a cookie banner explaining that cookies are used. By continuing to use the site, or by accepting cookies, you consent to their use as described.

You can disable cookies at any time by changing your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.

18. Security Statement

When shopping at legacy-jewellery.com, your transactions are protected using industry-standard SSL (Secure Sockets Layer) encryption technology.

If you prefer not to submit your payment details online, you can call us on +44 (0)1423 523596 to make payment by phone.

19. Competition Terms & Conditions

Eligibility: Open to UK residents aged 18 or over, excluding employees of Christopher Stoner Bespoke Limited and their immediate families.

Entry: Enter by providing your details in the entry form. One entry per person per month.

Closing Date: Entries close on the last day of each month. Late entries will be included in the next month’s draw.

Prize: Five winners each month will receive a copy of A Legacy Reimagined. No cash alternative is available. Prizes are non-transferable.

Winner Selection: Winners are chosen at random and will be notified using the contact details provided. Winners must respond within 14 days, or the prize may be forfeited and offered to another entrant.

Privacy: Personal data is used solely for administering the competition unless you opt-in to receive marketing communications. You can opt in or out of marketing communications at any time.

Disqualification: We reserve the right to disqualify entries that do not meet the requirements or that we reasonably believe to be fraudulent or in breach of these terms.

Liability: We are not liable for entries not received, technical issues, or delays beyond our control.

Promoter: Christopher Stoner Bespoke Limited (Legacy Jewellery brand), hello@legacy-jewellery.com.

Changes: We reserve the right to amend, suspend or cancel the competition and these terms if necessary.

20. Changes to These Terms

We may update these terms and conditions from time to time. We recommend that you print or save a copy of the terms in force at the time you place your order.